Who can see Marketing Campaign results?

Who can see Marketing Campaign results in Vacation Creations CRM? 

Question:
If I send a marketing campaign, who can see the performance results? Can agents and agency owners see each other’s campaign data?

Answer:
Campaign visibility in Vacation Creations CRM depends on who sends the campaign.

When an Agency Owner or Admin Sends a Campaign
If an agency owner or admin sends a marketing campaign and selects customers across multiple agents (for example, choosing “All Agents”):

• All included agents can view the campaign performance
• Agents will see:
  • The full campaign results
  • A list of all customers included in the campaign
  • Each customer’s engagement status (sent, opened, clicked, etc.)
• Contact details are not shown – only customer names are visible.

This allows the agency to review overall campaign performance while still limiting access to sensitive contact information.

When an Agent Sends a Campaign
If an individual agent sends a marketing campaign to their own customers:

• Only that agent can see the campaign and its performance
• Agency owners/admins cannot view the campaign
• Other agents cannot view the campaign

This ensures that each agent’s customer communications and results remain private.